Where is my order?
If you finalised your order more than 3 working days, it's most likely on its way. The tracking link in usually available in the delivery email we sent you and in your Mikutas account under 'My Orders' section.
If you still have a question about your order, please send an email to hello@mikuta-shop.nu, we're happy to help!
I will not be home, how can I get my order?
If you're not home, your order will either be delivered at your front door or to the nearest post office. In both ways, you should be able to find the exact delivery status in your tracking.
Can I change the delivery method to express?
The delivery method cannot be changed once the order is confirmed.
My order is big/small, can I change the size?
No worries, we'll be happy to help you exchange your order! Please return (standard shipping) your order to:
Acut Fulfillment / byrd technologies
c/o FTG EU Operations GmbH / Mikuta
Lagereinheit B 3.4, Schichauweg 52
12307 Berlin
GERMANY
+49 30 6178940
Kindly include a note stating your order number and full name into the package.
NB: Orders can be exchanged within 30 days maximum.
I had to pay a tax even if I paid for the delivery, is it normal?
Certain countries apply taxes on imported products, we can't predict or change the fees.
These taxes are at the the importers charge.
How do I return my order?
If you would like to return you order, please send it to:
Acut Fulfillment / byrd technologies
c/o FTG EU Operations GmbH / Mikuta
Lagereinheit B 3.4, Schichauweg 52
12307 Berlin
GERMANY
+49 30 6178940
Kindly include a note stating your order number and name into the package please.
NB: Orders can be exchanged within 30 days maximum.